Whether you are a RocksDB or a Speedb user, we have the support level that will fit your requirements
Speedb Open Source
RocksDB Open Source
Speedb Community Support
Response time SLAs
24x7x365 2 hours
24x7x365 4 hours
Office hours (8-17) GMT+3
Next business day
Support Components Definitions
Bug fixes: Code level issues. Component not working as intended.
Configuration assistance: Speedb will review the customer's requirements and provide a recommended configuration.
Q&A: Speedb engineers will assist with any questions pertaining to rocksdb\speedb way of operations or configuration items etc’
Log review / monthly checkup: Speedb will provide a monthly check up that includes LOG reviews and insights from the customer logs and issue a report.
Tuning & performance services: Speedb will review customer specific infrastructure and workload and provide the best configuration and system tuning to achieve optimal performance..
For community support: Join our Discord/GitHub
For Speedb OSS/Rocksdb OSS support contact: firstname.lastname@example.org
For Speedb Enterprise contact: Sales@speedb.io
Existing customer: please submit your ticket here